FAQ
FAQ
How quickly can you answer my question?
We respond to messages and emails in the order they are received. Most inquiries are addressed within 24 hours during business hours.
Can I change my shipping address after my order has been placed?
If you need to update your shipping address, please email us immediately at info@soccercustomize.com with your name and order number. We’ll do our best, but we cannot guarantee changes once your order has been packed or shipped.
How long is the processing period?
Our processing time is 1–2 business days (Monday through Friday, excluding major holidays).
How long does shipping take?
Shipping times vary but are typically 5–8 business days after your order has shipped. A tracking number will be provided via email once your order is on its way.
Will my order come in one package?
Depending on the size or quantity of your order, it may be shipped in multiple packages. You’ll receive tracking details for each package.
What happens if an item is out of stock or backordered?
If any items are out of stock, we will notify you via email with an estimated restock date. If restocking will take longer than 2 weeks, we will issue a refund for the unavailable item(s).
I received a damaged item. What should I do?
We’re sorry that happened. Email us at info@soccercustomize.com with your name, order number, and photos of the damage so we can help resolve it.
What if an item is missing or damaged in my order?
If you receive a damaged item or something is missing, please contact us within 30 days of delivery at info@soccercustomize.com. We'll work with you to fix it.
Can I cancel my order?
You can cancel before the order has been processed or shipped. Please email us immediately at info@soccercustomize.com with your name and order number. Once your order is processed or shipped, cancellation is no longer possible.
Contact & Support
Company Name: SoccerCustomize
Phone: +1 (832) 680-0122
Email: info@soccercustomize.com
Address: 16327 Dryberry Ct, Houston, TX 77083
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM CST
Policy Links
Terms of Service • Privacy Policy • Refund Policy • Shipping Policy